Thoughts on the New Salesforce Developer Edition with AgentForce and Data Cloud

New Salesforce Developer Edition with AgentForce and Dat aCloud is a great opportunity for Developers and Administrators to try the new technology: https://developer.salesforce.com/free-trials

As my first project, I decided to implement a common scenario: requiring an agent to answer questions related to Knowledge Articles.

The general process would look like this:

1. Register a new Developer Org with AgentForce and Data Cloud.

2. Enable Lightning Knowledge.

3. Create a new Agent for Service and enable the General FAQ topic.

   
   

If everything is configured correctly and backend processes run as expected, you should receive responses without issues. However, this wasn't the case for me.

I immediately encountered unknown exceptions in the org, which I had no clue how to resolve, despite spending several hours on configuration and debugging.

Eventually, I submitted a support ticket to Salesforce.com. Their support team resolved the issue by creating a new Data Library and a permission set for the Knowledge object, granting access to all knowledge fields and the Data Cloud Dataspace.

I was extremely grateful when it began working but still wanted a clear, step-by-step guide. So, I registered a new org.

In the new developer org, I encountered the same exception again.

I carefully followed all the steps provided previously by the Salesforce support team, but unfortunately, it didn't help. After another 3–4 hours of debugging, restarting Data Cloud data streams, checking retrieves in the Data Cloud studio, permissions, and more, I decided to leave it until the next day.

Surprisingly, the following morning, everything started working smoothly, and I could successfully send requests using the Agent Builder. 🤔

I'm pleased that it's functioning now, but it would be great if Salesforce provided additional documentation on potential errors to make it easier for users to adopt new technologies.

Looking forward to fixes in the Developer org snapshots! 😀

If you'd like to review the detailed steps I followed, see our article on Medium: https://medium.com/@denebforce/general-faq-and-answering-questions-using-salesforce-knowledge-in-agentforce-step-by-step-guide-91545ea92c84

Cheers and happy coding!