Streamline Your Salesforce Search: Knowledge Falcon Now Supports Filtering by Record Types

Architect
Oct 7
2 min read

We are thrilled to announce a significant update to Knowledge Falcon—the unified search solution for Salesforce Knowledge Articles!

In our commitment to delivering the simplest and most efficient knowledge management experience, we have introduced a major new feature: Filtering by Record Types.

The Power of Record Type Filtering is Here

For organizations that manage a diverse range of content within Salesforce Knowledge, structure is key. Many companies rely on Record Types (such as FAQ, Troubleshooting, or Policy) to categorize and manage different article formats.

Until now, finding a specific type of article could require extra steps. With this new release, that process is streamlined instantly.

How You Benefit:

Precision Searching: Instantly narrow down your results to only show articles of a specific Record Type (e.g., filter to see only "How-To" guides or only "FAQs").
Unified Experience: Maintain a simple, fast, and unified search experience, even as your knowledge base grows in complexity.
Boosted Agent Productivity: Customer service agents and internal users spend less time sifting through irrelevant results, leading to faster case resolution and greater efficiency.

Simple to Use, Powerful in Results

If your Salesforce Knowledge Articles have been configured with different Record Types, you can benefit from this new filtering capability immediately.

This feature works seamlessly within the existing Knowledge Falcon interface, integrating perfectly with your current search fields and article display. It’s an easy-to-adopt update that delivers immediate value to every user.